If you are under time pressure, you can also contact us for professional support services. TechTalk offers paid support invoiced either by effort or incident. These costs are outlined in the table below.
Support provided based on time expenditure covers analysing and resolving the issue to the extent possible in the time available. As a rough guideline, analysing a problem generally takes around 1 hour. Small issues can normally be fixed within an additional 2 hours. We may be able to provide you with a rough estimate of the effort required to fix a bug once the issue has been submitted.
Support provided per incident covers analysing your issue and determining whether your issue is an actual bug. We cannot guarantee that bugfixes will be covered by the incident fee, but we will make our best effort to provide a workaround or fix minor bugs within the scope of the incident. If fixing the issue would be a complex undertaking, you will at least receive confirmation that your issue is a bug.
If we are unable to fix the issue within the agreed time or within the scope of an incident, we can offer to provide a bugfix for a fixed fee. This bugfix will then be incorporated into the current version of SpecFlow for the benefit of the community.
When requesting remote support, please send us the questions or topics you want to cover and suggest suitable time slots for scheduling the remote session (note that TechTalk is based in Vienna, i.e. UTC +1). We’ll send you a proposal according to your needs and possible session times within 1 business day.