Terms and Conditions

By accessing, browsing, clicking on an “accept” button, installing, copying or otherwise using the Product (as defined below) you on behalf of the company you are using the Product for (the “Customer”) accept Tricentis Specflow General Terms and Conditions (the “Agreement”) and you confirm that you have the legal power and full authority to bind Customer on these terms. IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT, DO NOT INSTALL OR USE THE PRODUCT.

SpecFlow Key Product Facts:

  • SpecFlow Open Source and its protected source components SpecFlow+ Runner, LivingDoc and SpecMap are offered free of charge.
  • SpecFlow provides voluntary updates and support for these components.
  • SpecFlow does not store Customer Material on its systems.
  • SpecFlow does not process Customer Material unless explicitly asked and provided with (e.g. via a Support inquiry).
  • SpecFlow components are either Customer deployable or Customer self-hosted on Microsoft AzureDevops/TFS.
  • SpecFlow stores only access related Contact Data (e.g. SpecFlow Account) on Microsoft Azure Servers in the EU.
  • SpecFlow solely tracks anonymous Product usage data to improve its offerings.


SCOPE AND DEFINITION

Scope. These Tricentis Specflow General Terms and Conditions shall apply to the licensing of the Software as well as the provision of the Platform Services.

Definitions. Capitalized terms not otherwise defined shall have the meaning set forth in this section.

Affiliate” means any individual, corporation, partnership, or business entity that controls, is controlled by, or is under common control by an entity with an ownership of more than 50% of the voting shares.

Company” means Tricentis GmbH, Leonard-Bernstein-Strasse 10, 1220 Vienna, Austria (if Customer is located in Europe, Middle East, Africa or India) OR Tricentis APAC Pty. Ltd., Level 3, 2-12 Foveaux Street, Surry Hills NSW 2010, Australia (if Customer is located in Australia or New Zealand) OR Tricentis USA Corp., 2570 W El Camino Real, Suite 540, Mountain View, CA 94040, USA (if Customer is located in North, South and Central America) OR Tricentis SGP Pte. Ltd, 1 Scotts Road, #21-10 Shaw Center, Singapore 228208 (if Customer is located in Asia Pacific Countries, except Australia and New Zealand).

Confidential Information” means any data or information that is disclosed to one party (“Recipient”) by the other party (“Discloser”) and not generally publicly available in whatever form, whenever and however disclosed, including but not limited to the Product and Documentation, including all data, code, techniques, algorithms, methods, logic, architecture, and designs embodied or incorporated therein, client lists, information security plans, business continuity plans, trade secrets and proprietary information, personal identifiable data or any data or information which is either identified as confidential, or which by its nature a reasonable business person would consider to be proprietary or confidential.

Customer” means the entity, who licenses, subscribes or accesses the Products and Documentation.

Customer Material” means any work, material, content, code or data provided to Company by Customer in connection with Customer’s use of, or resulting from Customer’s use of, the Products.

Customer System” means any system owned, operated, or managed by Customer or its Affiliate on which the Software is installed, or which is accessed and used for the Platform Services.

Documentation” means Company’s standard written user documentation, explanatory documents, notes and/or handbooks that describe the design, functions, operation, or use of the Products as updated by Company from time to time.

Intellectual Property Rights” or “IP Rights” mean any worldwide common law and statutory rights, whether arising under the applicable law or any other state, country, jurisdiction, government, or public legal authority, associated with (i) patents, utility models, and invention disclosures and applications therefor, (ii) trade secrets, or proprietary information, (iii) copyrights; (iv) trademarks and service marks, (v) industrial designs, (vi) all rights in databases and data collections; (vii) all economic rights of authors and inventors, however denominated, (viii) rights to apply for, file for, certify, register, record, or perfect or any similar or equivalent rights to any of the foregoing, provided those rights or applications for any of those rights ( where such applications can be made) are capable of protection in the applicable jurisdiction.

Platform Services” mean any remote on-demand application made available by Company to Customer, including but not limited to SpecFlow+LivingDoc and SpecMap.

Products” mean collectively the Software, the Platform Services, and any other product or data packages provided by Company to Customer.

Software” means any software as standard computer program in executable code, including its components as well as all available technology adapters, including but not limited to SpecFlow+ Runner.

Term” means  three (3) months upon accepting this Agreement.

Third-Party Software” means software not owned by Company and licensed to or used by Customer, whether supplied by Company or a third party.

User” means Customer’s or Customer’s Affiliate employees or contractors for whom the use of Product and Documentation is licensed or subscribed for.


IP RIGHTS

Ownership. Company retains all rights, title, and interest, including all IP Rights, in and to the Products and its Confidential Information and Customer shall retain all rights, title, and interest in and to the Customer Systems, Customer Materials and its Confidential Information. The Products are made available on a limited license or access basis, and no ownership right is conveyed to Customer, irrespective of the use of terms such as “purchase” or “sale”. Customer may not remove, alter, or obscure any proprietary rights notices contained in or affixed to the Products. Except for the rights expressly granted in this Agreement, no license or right is granted to Customer by Company by implication or otherwise.

Customer Material. In case Customer transmits any Customer Material to Company and for the sole purpose of providing the requested services or support to Customer, Customer hereby grants to Company and its Affiliates and subcontractors a worldwide, non‑exclusive, revocable license to use Customer Materials during the Term. Customer shall ensure that its use of the Products and all Customer Materials are at all times compliant with applicable local, state, federal and international laws and regulations.

Open Source Component. Customer acknowledges that certain software components of the Product may be covered by open source licenses as promulgated by the Open Source Initiative or by the Free Software Foundation. To the extent required by such open source license, the terms of such license will apply to such open source component in lieu of the relevant provisions of this Agreement. If such open source license prohibits any of the restrictions in this Agreement, such restrictions will not apply to respective open source component.

Feedback. Customer or its Users may submit feedback while using the Products. To the extent that Customer has the right, Customer assigns to Company all right, title and interest in and to any IP Rights associated with any suggestions, enhancement requests, communications, recommendations or other advice (“Feedback”) that it or its Users provide to Company relating to the Products or the Documentation for all possible uses by Company (including adaptation, reproduction, editing, alteration, addition to and/or deletion from, rearrangement, transposition, translation) and exploitation of the Feedback, and otherwise agrees not to enforce, and otherwise waives to the fullest extent legally possible, any rights that it or the User may have now or in the future in respect of such Feedback.

Aggregated Data. Company may aggregate the metadata and usage data of Customer or User collected or otherwise made available through the Products so that the results are non-personally identifiable with respect to Customer or User (“Aggregated Data”). The Aggregated Data will be deemed Company’s Confidential Information, and Customer acknowledges that Company may use the Aggregated Data, both during and after the Term, (i) for its own internal, statistical analysis, (ii) to develop and improve the Products, and (iii) to create and distribute reports and other materials regarding use of the Products. For purposes of clarity, nothing in this section gives Company the right (or ability) to publicly identify Customer as the source of any Aggregated Data.


PRODUCT USAGE

Usage Rights. Subject to Customer’s continuous compliance with the Agreement, Company hereby grants to Customer a limited, non-exclusive, non-transferable, non-sublicensable right to use the Products by its Users in accordance with this Agreement and the Documentation during the Term, solely for Customer’s internal business purposes. In case of Software, Customer may install the Software on its Customer System.

Delivery. Customer is solely responsible for installation of any downloadable Software and access to the Platform Services and its User registration via Company’s or a Third-Party’s account. Support or maintenance will not be provided. Company shall grant Customer and its Users access to the Product based on a verified registration.

Restrictions. Customer shall not allow or assist any third party to and shall be responsible for ensuring that its Users do not: (i) modify, adapt, translate, create derivative works of, reverse engineer, decompile, disassemble, reproduce or otherwise attempt to derive the source code of, any part of the Products, any header files or class libraries contained in any part of the Products or any underlying ideas, algorithms, file formats, except as permitted by law, (ii) sell, resell, license, sublicense, distribute, transfer or provide access to a third party, rent or lease any part or include the Products in a service bureau or outsourcing offering, or otherwise encumber the Products with any lien or grant or allow third parties the registration of a security interest, time share or offer as a service, (iii) use the Products for the benefit of any third party, publish or otherwise disclose to any third party any results of any benchmark or other performance tests of the Products or publicly disseminate information regarding the performance of the Products or incorporate the Products or any part of it into a product or service provided to third parties, (iv) remove, alter, or obscure any proprietary rights notices contained in or affixed to the Products, (v) use the Products in any hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation, vehicles with autonomous driving systems or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of products could lead directly to death, personal injury, or severe physical or environmental damage, (vi) interfere with any license key mechanism in the Products or otherwise circumvent mechanisms in the Products intended to limit the scope of use or to try to gain unauthorized access to or disrupt any service, device, data, account or network, (vii) use the Products in a way prohibited by law, regulation, governmental order or decree, or to violate the rights of others, and (viii) to spam or distribute malware in a way that could harm the Products or impair anyone else’s use of it.

Usage Scope and Verification. Only Customer and its Users may access and use the Products within the authorized scope and Customer is responsible for all Users’ compliance in accordance with this Agreement. Without limiting the foregoing, the Software and/or Platform Service may not be simultaneously accessed or used. Upon Company’s written request Customer shall provide to Company reasonable assistance to verify Customer’s compliance with this Agreement.

Third-Party Software. Customer is solely responsible for the installation, maintenance, repair, use, and upgrade of Third-Party Software the Products are used with. Company disclaims all warranties or statutory guarantees of any kind with respect to such Third-Party Software.


WARRANTY

Representation. Each party represents that it has validly entered into this Agreement and has the legal power to do so.

WARRANTY DISCLAIMER. EXCEPT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY EXCLUDES ALL WARRANTY. THE PRODUCTS ARE PROVIDED BY COMPANY “AS IS”, AND NEITHER COMPANY, ITS AFFILIATES NOR ITS THIRD-PARTY LICENSORS MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES ARISING UNDER STATUTE, USAGE, TRADE CUSTOM, ACCURACY, OR OUT OF TITLE, COURSE OF DEALING, PERFORMANCE OR OTHERWISE. COMPANY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, OR CONDITIONS RELATING TO THE PRODUCTS INCLUDING, WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR ANY INTENDED OR PARTICULAR PURPOSE. COMPANY DOES NOT GUARANTEE THAT THE PRODUCTS WILL BE FREE OF DEFECTS, RUN ERROR-FREE OR UNINTERRUPTED OR MEET CUSTOMER’S REQUIREMENTS.

LIABILITY

EXCEPT TO THE EXTENT PERMITTED BY APPLICABLE LAW UNDER NO CIRCUMSTANCES SHALL COMPANY BE LIABLE FOR ANY CONSEQUENTIAL SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES, ANY LOSS OF REVENUES OR PROFITS, LOSS OF OR INACCURATE DATA, LOSS OF USE, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, COSTS OF DELAY OR ANY COST OF COVER ARISING OUT OF THIS AGREEMENT, WHETHER OR NOT CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, COMPANY’s AGGREGATE LIABILITY TO THE CUSTOMER (WHETHER UNDER CONTRACT, TORT, STATUTE or OTHERWISE) SHALL NOT EXCEED THE AMOUNT of FITY DOLLARS (US$ 50.00). THE PARTIES AGREE THAT THIS SECTION REFLECTS A REASONABLE ALLOCATION OF RISK BETWEEN THE PARTIES IN LIGHT OF THE TERMS OF THIS AGREEMENT. THIS LIMITATION OF LIABILITY WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY HEREUNDER.

INDEMNITY

Customer shall defend, or at Customer’s option, settle any Claim made or brought against Company, its directors, employees, Affiliates and agents by a third party arising out of (i) Customer’s breach of its Product usage rights, or (ii) Customer’s operation of the Customer Systems and/or use of Customer Material, and shall indemnify Company from any and all costs, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) incurred by or awarded against Company as a result of, or for amounts paid by Company under a court-approved settlement of a Claim. Customer’s obligations under this section include claims arising out of the acts or omissions of its Users and anyone who gains access to the Product as a result of Customer’s failure to use reasonable security precautions, even if the acts or omissions were not authorized by Customer.

The obligations in this section (Indemnity) apply only if (i) Company promptly notifies Customer in writing of a Claim, (ii) Company provides Customer with reasonable assistance, at Company’s reasonable and documented expense, and (iii) Company provides Customer with the right to control and the authority to settle a Claim, provided, however, that Customer will not settle a Claim that admits fault or liability of Company without Company’s prior written consent (which shall not be unreasonably withheld) and (iv) Company will have the right to participate in the matter.


CONFIDENTIAL INFORMATION

Confidentiality Obligations. During the Term and five (5) years thereafter, the Recipient shall (i) use Confidential Information solely for performing its obligations or exercising its rights under this Agreement, (ii) keep all Confidential Information in strict confidence; and (iii) not disclose, cause or permit disclosure of the Confidential Information to any third party, except as permitted under this Agreement. Specifically, the Recipient shall limit disclosure of any Confidential Information to its directors, officers, employees, Affiliates, agents, or representatives (collectively “Representatives”) that have a “need to know” in order to carry out the purpose set forth above and ensure that such Representatives have signed an agreement containing disclosure and use provisions similar to those set forth herein. The Recipient shall be held responsible to the same standard of care as it applies to its own confidential information, which shall not be less than reasonable care. The Recipient is responsible for any breach of this Agreement by any of its Representatives.

Exceptions. Confidential Information shall not include information that the Recipient can demonstrate (i) was in the Recipient’s possession prior to disclosure hereunder; (ii) is or becomes publicly available through no fault of or failure to act by the Recipient in breach of this Agreement; (iii) was rightfully known by the Recipient prior to disclosure of such information by the Discloser to the Recipient; (iv) was independently developed by the Recipient without any use of or access to the Confidential Information; and (v) is required to be disclosed by a judicial or governmental order, and Discloser has been given timely notice (if legally permissible) of such order so that Discloser may seek an injunction or protective order. If only particular parts or aspects of Confidential Information become subject to any of the foregoing exceptions, all other portions or aspects shall remain subject to this Agreement.


DATA PRIVACY AND IT-SECURITY

Personal Data. Each party warrants that it shall use, collect, store and/or process personal identifiable data or personal information as defined under and in accordance with any applicable privacy laws (“Personal Data“).

Data Collection. Each party acknowledges it is necessary for the cooperation to exchange and allow the use of the other party’s contact information relating to their respective Representatives for (i) invoicing, billing and other business inquiries, (ii) contract and customer management and (iii) order fulfilment and deliveries to Customer (“Contact Data”) and hereby authorizes such exchange, use and processing of Contact Data by the receiving party or its respective Affiliates. Each party agrees that it shall process Contact Data as a controller (where this concept is under the applicable law), in compliance with all applicable privacy laws and regulations and their respective privacy policies and in a safe and secure manner preventing unauthorized access, use or disclosure use of Contact Data only for the purposes outlined herein.

Data Processing. It is under Customer’s sole discretion and Company has no control over the nature, scope, or origin of, the data processed by the Products and Customer shall have sole responsibility for the adequacy, relevancy, accuracy, quality, and legality of it. Customer shall not use any Personal Data in connection with, to input into and process while using the Products. In no event shall Customer use sensitive Personal Data, such as information on health, sexual orientation, political orientation, race, etc. Neither Party authorizes any exchange, use or processing of other Personal Data (other than Contact Data).

Credentials. Access credential for the Products may not be shared with third parties or by and between Users or other Customer’s employees or contractors. Customer shall ensure that all Users keep their user IDs and passwords for the Product strictly confidential and not share such information with any unauthorized persons. User IDs are granted to individual, named persons and shall not be shared. Customer is responsible for all actions taken through use of Customer accounts and passwords. Customer agrees to notify Company immediately if Customer becomes aware of any unauthorized use of the Products.

Security. Each Party will use adequate contractual and technical mechanisms to protect any data of the other party received by it. Customer acknowledges that use of the Product necessarily involves transmission of Customer Material over networks that are not owned, operated or controlled by Company, and Company is not responsible for any Customer Material’s lost, altered, intercepted or stored across such networks. Company cannot guarantee that its security procedures will be error-free, that transmissions of Customer Material will always be secure or that unauthorized third parties will never be able to defeat Company security measures or those of Company‘s third-party hosting providers. Customer is solely responsible for maintaining the security of its Customer System. Company assumes no responsibility or liability for Customer Material.


TERM AND TERMINATION

Term and Termination for Convenience. This Agreement shall remain in effect for the Term, unless terminated earlier in writing pursuant to the terms of this section. Notwithstanding the foregoing, Company has the right to terminate this Agreement anytime in writing prior ten (10) days written notice to Customer.

Renewals. Upon expiration of the initial Term, the Term shall automatically renew for successive periods of the same Term, unless a party cancels such renewal by notifying the other party in writing at least ten (10) days prior to the expiration of the then-current term.

Termination for Breach. Any use of the Products by Customer in breach of this Agreement, Customer’s false statement or indication of incorrect user or account information, or Customer’s use of the Product threatens the security, integrity or availability of the Product, results in immediate suspension of Customer’s access to the Product and immediate termination of the Agreement.

Effect of Termination. Upon termination of this Agreement, all usage or access rights granted to Customer hereunder shall terminate and Customer shall not use the Products, and Company shall have no further obligation to provide the Products.


MISCELLANEOUS

Notices. All notices shall be in writing and addressed to through Customer’s account or the email addresses provided to each other.

Publicity. For marketing and promotional purposes, Customer agrees that Company may identify Customer in Company’s promotional, marketing or other materials and refer to Customer by name, trade name and trademark as applicable. Customer hereby grants to Company a license to use Customer’s name and applicable trademarks in accordance with this section. Customer may withdraw its consent and permission under this section at any time by notifying Company in writing via a ticket created on https://support.specflow.org.

Injunctive Relief. Customer acknowledges and agrees that any breach of its obligations with respect to Confidential Information and IP Rights may cause substantial harm to Company that could not be remedied by payment of damages alone. Accordingly, Company shall be entitled, in addition to any other rights or remedies, to seek injunctive relief in any jurisdiction where damage may occur.

Exports. Customer shall comply with all applicable export trade control laws, rules, and regulations with respect to its use of the Product, including but not limited to International Traffic in Arms Regulations of the U.S. State Department, the Export Administration Regulations promulgated by the U.S. Department of Commerce or sanction regulations of U.S. Treasury Department and shall comply with all restrictions imposed pursuant thereto with respect to complying with prohibitions of trade or transactions with persons or entities whom or which may be sanctioned or blocked by virtue of being subject of an order, directive, proclamation, regulation or otherwise listed as a blocked, barred, suspended, sanctioned or prohibited person identified by such agencies and departments. Without limiting the foregoing, Customer shall not export or re-export all or any part of the Product without Company’s prior written consent and license as may be required by the export trade control laws of the U.S. Customer agrees to notify Company promptly if Customer or any User may be in non-compliance with this section.

No Waiver. Company’s failure or delay in exercising any of its rights shall not constitute a waiver of such rights unless expressly waived in writing.

The parties are independent contractors, and nothing contained in this Agreement shall be construed to constitute as agents, partners, joint ventures, or otherwise as participants in a joint undertaking, that would give a party the express or implied right, power or authority to create any duty or obligation of the other party.

Assignment. Neither this Agreement nor any rights granted hereunder may be assigned by Customer, without the prior written consent of Company.

Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision will be interpreted in a manner that best reflects the parties’ intentions, and the remaining provisions of this Agreement will remain in full force and effect.

Entire Agreement. This Agreement constitutes the entire agreement between Company and Customer regarding the subject matter hereof and supersedes all prior oral and written communications (if any).

For Tricentis GmbH: This Agreement will be governed by and construed in accordance with the laws of Republic of Austria, without regard to its conflict of law principles. Any disputes, actions, claims, or causes of action arising out of or in connection with this Agreement or the Pre-Release Product will be subject to the exclusive jurisdiction of the courts competent for the Inner District of Vienna, Austria. For Tricentis APAC Pty. Ltd.: This Agreement will be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles. Any disputes, actions, claims, or causes of action arising out of or in connection with this Agreement or the Pre-Release Product will be subject to the exclusive jurisdiction of the courts located in Sydney, New South Wales. For Tricentis USA Corp.: This Agreement will be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law principles. Any disputes, actions, claims, or causes of action arising out of or in connection with this Agreement or the Pre-Release Product will be subject to the exclusive jurisdiction of the state and federal courts located in Santa Clara County, California. For Tricentis SGP Pte. Ltd: This Agreement will be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes, actions, claims, or causes of action arising out of or in connection with this Agreement or the Pre-Release Product will be subject to the exclusive jurisdiction of the courts located in Singapore. The parties hereby disclaim and exclude the application hereto of the United Nations Convention on Contracts for the International Sale of Goods.

Subsequent Arbitration. Only if this Agreement is applicable between parties located in different countries and such countries have no bilateral treaty regarding litigation and enforcement in place, each party consents to all disputes arising out of or in connection with this Agreement shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules and such arbitration shall be final binding and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of arbitration shall be where the Company as specified above is located, and the arbitration language shall be English.

Ultimate U.S. Federal Government Provisions. If applicable, Company will provide the Product, including related Documentation and technology for ultimate federal government end use solely in accordance with the following: government technical data and software rights related to the Product include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not granted under these terms, it must negotiate with Company to determine if there are acceptable terms for granting those rights, and a mutually acceptable written addendum specifically granting those rights must be included in any applicable agreement pursuant to the provisions and guidance set forth in FAR 27.405.3.

Australian Consumer Law. If applicable, nothing in this Agreement excludes, restricts or modifies the application of the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 of Australia (“ACL”). To the fullest extent permitted by law, Company‘s liability for any breach of a consumer guarantee implied by the ACL (and which cannot be excluded) shall be limited to any one or more of the following (as determined by Company in its absolute discretion) (i) in the case of goods, the replacement repair or payment of the cost of replacement or repair of the goods, and (ii) in the case of services, supplying the services again or payment of the cost of having the services supplied again or for major failures with the service, Customer is entitled to cancel this Agreement and to a refund for the unused portion, or to compensation for its reduced value. Customer is also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, Customer is entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel this Agreement and obtain a refund for the unused portion of services.


Version: 10/2020

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